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Frequently Asked Questions

How long does the analysis take?

Under 60 seconds for most CSV files. Larger files (10MB+) may take up to 3 minutes. We send an email when it's ready.

Is my Shopify data safe?

Yes. AES-256 encryption at rest, TLS 1.3 in transit. SOC 2 Type II certified. Your data never trains our AI models.

What data do I need to upload?

A Shopify orders export (90 days recommended). Adding COGS data dramatically improves accuracy. Ad spend CSVs are optional but recommended.

Can I cancel my subscription?

Yes, anytime with one click from your profile settings. You keep access until the end of your billing period. No questions asked.

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